Helpful Hints to Complete Your On-line Renewal 

arrow bullet License/Certification Numbers

  • A RN license number starts with the letter R and is followed by six (6) digits. 
  • A LPN license number starts with the letters LP (or sometimes L0) and is followed by five (5) digits. 
  • A Nursing Assistant certification number starts with the letter A and is followed by eight (8) digits.
  • Do not confuse the number zero with the letter 'O'! None of the license/certification types use the letter 'O'. Always use the number zero!
  • There are no spaces anywhere in a license/certification number. It should always be entered as consecutive characters.

arrow bullet Social Security Number (SSN)

If you do not have a SSN on file with the Board, you cannot use Online Renewal. It's used to verify your identity. You will not be able to use the service until we receive your SSN for our records. You can still verify your license status with Look Up a Licensee using your name and or license/certification number. 

arrow bullet Last Names & Titles

  • If you have a generational title in your name (Jr, Sr, III), you should try adding the title to your last name during login.  Example: Your name is John R. Doe, Jr. In the login field for Last Name, you would enter "DOE JR".
  • If you have a hyphenated last name (i.e. Jane R. Wilson-Jones), you may need to enter both last names without the hyphen (WILSON JONES), or with the hyphen (WILSON-JONES).
  • If all else fails, refer to the license/certification card you currently possess. Use it as a guide for entering your last name - it's the same data we used to create your login. 

arrow bullet Graduation Date

Please pay extra attention to the date of graduation. Make sure you enter a 4-digit year. (i.e. 1995 instead of 95)

arrow bullet  Erasing Selections in Drop-down Boxes 

Some questions require you to select an answer from a drop-down box containing a list of possible answers. Often, some questions will already be answered based on your answers from your previous license renewal. If you need to erase an answer in a drop-down box, scroll to the top entry in the drop down box and click on [Select One]. Clicking [Select One] causes the system to process the question as "not answered" or "erased".

arrow bullet  Credit Cards

We accept MasterCard and Visa credit or debit cards only. Other card companies (American Express, Discover, etc.) will not be accepted! Enter your credit card as sixteen consecutive digits. There should be no spaces or any punctuation between any numbers.

arrow bullet  Check Your Web Browser

AOL's web browser is known to cause problems logging into the renewal site. We recommend the use of Internet Explorer 4 / Netscape Navigator 4 or later.  Clean out your temporary file cache and cookies by following these steps:

Internet Explorer 4.x

  • From the menu on the main browser window, click View, then Internet Options. 

  • Under the section Temporary Internet Files, click the button Delete Files

  • Put a check in the box marked Delete all subscription content. Confirm by clicking OK.

  • Click OK to exit the Internet Options panel. 

  • Exit and restart Internet Explorer and try to log in to the renewal site again

Internet Explorer 5.x & later

  • From the menu on the main browser window, click Tools, then Internet Options. 

  • Under the section Temporary Internet Files, click the button Delete Cookies. Confirm by clicking OK.

  • Click Delete Files. Put a check in the box marked Delete all offline content. Confirm by clicking OK.

  • Click OK to exit the Internet Options panel. 

  • Exit and restart Internet Explorer and try to log in to the renewal site again

Netscape Navigator 4.x

  • Click Edit > Preferences from the main menu

  • From the Preferences menu, select Advanced

  • Under the Cookies section, select Disable Cookies. You may want to re-enable cookies once you finish the renewal process.

  • Under  Advanced, select Cache

  • Click the Clear Memory Cache, Clear Disk Cache buttons.

  • Exit and restart Netscape Navigator and try to log in to the renewal site again. 

Netscape Navigator 6.x & later

  • Click Edit > Preferences from the main menu

  • From the Preferences menu, select Privacy & Security > Cookies

  • Select Disable Cookies. You may want to re-enable cookies once you finish the renewal process.

  • From the Preferences menu, select Advanced > Cache

  • Click the Clear Cache button.

  • Exit and restart Netscape Navigator and try to log in to the renewal site again

arrow bullet  Still Need Help?

If you experience trouble logging in, send an e-mail to support@mdbon.org. Please include your name, license number, and a detailed account of what happened. We'll try to solve your issue as soon as possible.

 

{# pagefooter(); #}